Shipping Policy
Welcome to Tileline Group!
Our goal is to offer you the best shipping options, ensuring that we provide the highest levels of responsiveness to you at all times.
We proudly serve all of the UK and Ireland, aiming to provide you with optimal shipping solutions. At Tileline Group, our mission is to ensure top-notch service at every turn.
Important Information:
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Product Availability: Availability is key. Should an item be out of stock post-order, we'll inform you and issue a full refund via your original payment method.
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Delivery Scope: Our services are geared towards UK addresses. Currently, we're unable to facilitate shipments outside the UK and Ireland.
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Estimated Delivery: Upon order confirmation, we'll share an estimated delivery timeline. These estimates start from the shipping date, not the order date, and should be viewed as a general guide. Subject to order acceptance, we strive to complete deliveries within 3-5 working days from your order date.
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Shipping Fees: Costs vary based on order weight and delivery method. To estimate shipping charges, add desired items to your cart and proceed to checkout; charges will be shown on the checkout screen.
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Damaged Deliveries: Encounter any delivery damage? Please report it to us immediately at hello@tilelinegroup.com.
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Inquiries: For questions regarding delivery, shipping, or orders, don't hesitate to reach out to us.