FAQ
Frequently Asked Questions (FAQs)
Welcome to the Tileline Group FAQ page! Here, you'll find answers to some of the most common questions we receive from our customers. If you have a question that isn't answered here, please reach out to us through our contact page.
Q: How do I place an order? A: Ordering is simple. Browse our selection of tiles, choose your favorites, select the quantity you need, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping details, and make your payment. You’ll receive a confirmation email with your order details.
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and bank transfers. All payments are securely processed through our encrypted payment gateway.
Q: Can I order tile samples? A: Yes, we understand the importance of finding the perfect match for your space. You can order samples of our tiles directly from the product page. We charge a nominal fee for samples, which is refundable against your final order.
Q: How long will delivery take? A: Our typical delivery time is 3-5 working days for orders within the UK. If you need expedited shipping, please contact us for options.
Q: Do you offer international shipping? A: Currently, we ship only within the UK. We are looking to expand our shipping options in the future.
Q: What is your return policy? A: We accept returns within 14 days of delivery, provided the tiles are unopened and in their original condition. Please note that return shipping costs are the responsibility of the customer.
Q: Are the colors of the tiles shown online accurate? A: We strive to display our tiles as accurately as possible. However, screen resolutions can vary, so we recommend ordering a sample to see the true color and texture.
Q: How can I track my order? A: Once your order is dispatched, we will send you a tracking number so you can follow your order’s journey to your doorstep.
Q: What should I do if I receive damaged tiles? A: If any tiles are damaged during shipping, please contact us within 24 hours of delivery with photographic evidence, and we will arrange for replacements to be sent to you.
Q: Can you assist with design advice? A: Absolutely! Our team loves helping customers choose the perfect tiles for their projects. Feel free to contact us with details of your space, and we'll provide personalized recommendations.